CUES - Coronavirus Urgent Eyecare Service
CUES is a new service which has launched in Leeds to help people access urgent and emergency eyecare. The service is free to access for all patients and will predominantly be delivered over the phone or via a video consultation.
Examples of when it is appropriate to access this service:
If you have any of the above symptoms you can visit the Primary Eyecare website to find which local optician is taking part in CUES. Or, ring your optician or GP, when your optician or GP is closed you can call NHS 111 (you can access NHS 111 online www.111.nhs.uk), they will assess the situation and if needed you will be referred into CUES. For further information about the service please see the youtube video below.
Telephone Issue - 8th September 2020
We have been notified of a telephone number unknown to us which, when called, has an old answer message from the practice and leaves patients on hold with no answer. We have reported the issue to our telecoms service as we understand this is very misleading. Please only call the 3 numbers seen below, we can confirm that these are correct and are the only numbers needed to call our surgeries. A receptionist will be available to answer your call any weekday between 8am and 6pm (except for bank holidays). Thank you.
Oulton Medical Centre - 0113 282 2138
Marsh Street Surgery (Rothwell) - 0113 282 1571
Swillington Health Practice - 0113 287 1444
We Are Open!
Coronavirus has led to a number of changes for our practice but we’re very much open and seeing patients.
To help keep everyone safe and to minimise the risk of infection, we’re currently doing most consultations by phone or video; however, if we need to see you, then we will ask you to come to the surgery or arrange a home visit.
We’re also carrying out routine and preventative care such as cervical screening tests, children’s immunisations and reviews for people with existing health conditions. If you receive a reminder about any of these, please make an appointment – you’ll be seen in a safe environment.
When you book an appointment, we will ask you a set of questions to make sure you don’t have symptoms associated with coronavirus, including a new continuous cough, loss or change of sense of smell or taste and a high temperature.
If you do have symptoms, you must self-isolate for 10 days, only leaving home to get tested. – visit www.nhs.uk/coronavirus or call NHS 119 to book an appointment at your nearest centre.
Anyone living with you will need to stay at home for 14 days. If your symptoms are serious, or get worse, contact NHS 111 and they will advise you what to do.
If you need to order medication, please ring the surgery or order it online.
We are dealing with all other requests as fast as we can, but please bear with us if some of these take a little longer than usual.
For the latest Covid-19 advice please visit www.nhs.uk/coronavirus.
Update on Swillington Health Practice
From today (Monday 20th July) our Swillington surgery is re-opening alongside our Rothwell and Oulton practices. We ask, same as with our other surgeries, that you only attend in person when necessary. The practice is available to those who have a pre-booked appointment or have been invited by a healthcare professional to attend. The same guidelines are in place at all 3 surgeries including the need to wear a face covering while visiting us, please see the section below for more information.
Wednesday 24th June 2020
Please continue to maintain a 2 metre distance from others and follow signs at all times when attending the surgery.
Patients MUST speak to a receptionist using the intercom system on our main doors before entering the practice. Images can be found below under the title - 'What To Expect When You Visit Us'
Please arrive as close to your appointment time as possible to avoid unnecessary waiting in the surgery.
A face covering MUST be worn whilst in the building unless you have a clinical reason not to do so. You do not need to buy a surgical face mask online, a suitable covering can be made quickly and effectively at home. See the link below for more information:
These guidelines are in place to keep everyone safe and we thank you for your support.
A new online solution to contact us any time of day
Monday 11th May
We’ve recently introduced eConsult. This is an online consultation service where you can send us your health concerns or admin requests at any time of day. We endeavour to respond to your query by the end of the following working day, whether that is with a response to your question or to arrange an appointment if needed.
We know our phone lines can be busy at times, so this means you don't have to sit in a queue to speak to one of our receptionists. Simply fill out one of the online forms and we will do the rest. If you can’t access this service for any reason you are still welcome to contact us by telephone as before.
You can access eConsult by clicking the banner on the homepage of our practice website.
We hope this new resource proves useful especially under the current circumstances.
We Are Still Here For You If You Need Us
Please remember that the NHS is still here for you despite the COVID-19 pandemic. Don't hesitate to contact us if you develop new and worrying symptoms. See the documents linked below for everything you need to know and when to contact the NHS for medical help and who to contact given your circumstances. It is also available in easy read.
Ways to contact us at this time include:
Telephone - Our phone lines are open as they have always been. Our receptionists are on the other end of the phone every weekday between 8am and 6pm.
eConsult - If your query is not urgent you can use eConsult to get in touch and we will endeavour to respond by the end of the following working day.
Changes to guidance on the use of face masks in public
Wednesday 15th July
There has been a lot of discussion this past couple of weeks about the use of face masks for the general public. It is currently compulsory to wear a face covering while using public transport but guidance has now been updated for this to include all shops from the 24th July.
The link below will take you to the GOV.uk webpage with information on face coverings including how to make your own at home. Don't forget that patients are also expected to wear a face covering when attending the surgery. This applies to all patients except those who have a medical reason not to do so. Please arrive at the surgery with your own face mask when possible so we can save our supply for staff to use. Thank you for your ongoing support.
New Health and Care Video Library
10th July 2020
Staff at Dr Freeman & Partners are taking advantage of a new resource to make it easier for our patients to access trusted health information and guidance remotely.
As part of the COVID-19 response, NHSX (a joint unit bringing together teams from the Department of Health and Social Care, NHS England and NHS Improvement) have secured free access for NHS staff and patients to an online Health and Care Video Library of over 600 simple and easy to follow information videos.
The clinically assured content has been produced to cover a range of topics and conditions in an easily accessible format, providing an alternative to written health information.
Example topics include:
- Healthy Living and Diet
- Inhaler Use and Breathing Problems
We are happy to share this resource with our patients and hope to use the content to enhance the support we provide and that they/you will find it helpful to access the simple and visual health information at any time.
To view the Health and Care Video Library
Visit www.healthandcarevideos.uk or search for ‘Health and Care Videos’ in your app store to download the app version (available on Android and iOS)
Monday 6th July
From today, changes have been made to shielding guidance in the UK.
The changes are as follows:
- you may, if you wish, meet in a group of up to 6 people outdoors, including people from different households, while maintaining strict social distancing
- you no longer need to observe social distancing with other members of your household
- in line with the wider guidance for single adult households (either an adult living alone or with dependent children under 18) in the general population, you may from this date, also form a ‘support bubble’ with one other household. All those in a support bubble will be able to spend time together inside each other’s homes, including overnight, without needing to socially distance
All of these changes are completely optional. There is no pressure to start going out if you do not feel comfortable enough to do so. It is still important to take extra care and avoid contact with people outside of your household. Anyone receiving government support at home such as food packages will continue to do so until the end of July.
Requesting a same day call back
Tuesday 30th June
We ask that if patients wish to speak to a GP on the same day, they must call before 9:30am unless something urgent arises later in the day.
This helps us organise our appointments and manage the diary better. Thank you for your support. Don't forget that you can use eConsult to contact us for a response by the end of the following working day. Using eConsult for none-urgent queries helps to reduce call volumes and waiting times.
What To Expect When You Visit Us
If you haven't visited us since lockdown began, the practice will likely look a bit different. The main difference is that with strict social distancing guidelines in place, we have floor markers, posters and signs up all over the practice to help you know where to stand or sit during your time with us. Please follow these markers as closely as you can as well as respecting other patients and staff in the building by giving them plenty of space.
We are still trying to perform most of our work online or over the telephone but if you are invited into practice for an appointment this is what you will be asked to do:
- Please arrive at your given appointment time. We are doing everything we can to reduce wait times and you can help us with this by doing your best to arrive on time.
- Once you arrive, please use the intercom system at the main doors to speak to reception and they will be able to let you in.
- We ask that you wear a face covering on entering the building - follow this link for guidance on how to make a cloth face covering at home.
- While waiting for your appointment please sit with plenty of distance from other patients.
Thank you for helping us keep everyone safe
We have intercom systems installed at all 3 surgeries as you can see in the image above. When you arrive for an appointment please press the silver button to speak to reception and they will be able to let you in if appropriate.
We have strict social distancing measures in place across the practice. Please follow guidance from signs, floor markers and posters to keep everyone safe. For example, you will see the following floor markers in practice. We will update patients if anything changes
We will do everything we can to reduce the number of patients in our waiting rooms at any given time. However, the social distancing guidelines apply to the seating areas too. Please help us keep everyone safe by only sitting where you can see the green stickers. The spaces inbetween must be kept clear.
Important update on referrals for anyone registered with a Leeds GP practice
Wednesday 27th May
As part of our response to protect the health of our patients and our staff, we've all had to make difficult decisions to suspend some services. In addition any existing planned appointments may either be cancelled, take place over the telephone or by video consultation.
This means we're unable to refer for the following hospital services and all waiting lists are now closed:
Diagnostic tests for most conditions - we'll let you know if there's any tests that still need to be carried out
Cancer services - referrals will continue however urgent appointments will initially involve a telephone call and people will be advised by a healthcare professional on what will happen next
Non-urgent sight impairment issues - we'll continue to provide support for urgent issues
If you have an existing appointment, someone will contact you to confirm what happens next.
We're still here for you in an emergency.
We're doing our best to work for you during these extremely challenging times. We ask for your patience and understanding as well as your support for all our colleagues working in the NHS. Please be kind to our staff working extremely hard to care for you.
Possible Cervical Screening Scam
Wednesday 20th May
We have received reports from Public Health England of a possible scam.
Some women are being contacted by text message, claiming to be from the call and recall service to say they are overdue for cervical screening. The message asks for you to call a mobile number and provide personal details.
These messages are NOT from the NHS Cervical Screening Programme so if you have received something similar please do not respond. The Action Fraud Line is aware.
You will only be contacted by letter from this particular programme. The practice may send text reminders on occasion but you will be asked to call our recognisable surgery number and never a mobile number.
Updated Guidance on COVID-19 Symptoms
Monday 18th May 2020
From today, all individuals should self-isolate if they develop a new continuous cough, fever or anosmia (a loss of or change to your normal sense of smell). Anosmia has been recognised in recent data as a prevelant symptom of COVID-19.
You can visit the official NHS webpage for Coronavirus here for more information.