Patient Experience Survey

Patient Survey

Please answer the questions below by putting a X in a box for each question. Answering these questions will help us understand how you feel and how we can make changes in the practice. Thank you for taking the time to fill out the form.

1) Generally, how easy is it to get through to someone at your GP practice on the phone?
2) How helpful do you find the receptionists at your GP practice?
3) How satisfied are you with the general practice appointment times that are available to you?
4) How often do you see or speak to your preferred GP when you would like to?
5) On this occasion, were you offered any of the following choices of appointment?
6) Were you satisfied with the appointment (or appointments) you were offered?
7) Overall, how would you describe your experience of making an appointment?
8) Were you given a time for the appointment?
9) Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time?
10) Last time you had a general practice appointment, how good was the healthcare professional at listening to you?
11) Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern?
12) During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?
13) During your last general practice appointment, were you involved as much as you wanted to be in decisions about your care and treatment?
14) During your last general practice appointment, did you have confidence and trust in the healthcare professional you saw or spoke to?
15) Thinking about the reason for your last general practice appointment, were your needs met?
16) In the last 12 months, have you had enough support from local services or organisations to help you to manage your condition (or conditions)?
17) Overall, how would you describe your experience of your GP practice?
18) Generally, how easy, or difficult is it to contact your GP practice using their website?
19) Generally, how easy, or difficult is it to contact your GP practice using the NHS App?