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Missed Appointments

Dr Freeman & Partners is currently working hard to reduce the number of missed appointments at our 3 branches.

The Practice respectfully requests that all appointments are attended by our patients or cancelled as soon as possible if you are unable to attend or no longer require your appointment.

We monitor the number of missed appointments we have each day and will be contacting patients who do not attend. If you repeatedly fail to attend booked appointments even after we have tried to contact you, you will be discussed at our weekly Practice Meeting and could be removed from our patient list.

There are many ways to cancel your appointment including:

  • Replying to you text reminder with the word 'Cancel'
  • Call the practice and ask the receptionist to cancel it for you (our lines are usually less busy after 10am)
  • Drop into surgery and advise the reception at the front desk

If you do not receive text reminders regarding your appointments, please check with our Reception team and update us with your up-to-date mobile contact number.

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