Due to the COVID-19 Pandemic, the way that we manage appointments has changed temporarily. All consultations will be done over the phone. Patients will only be able to visit the practice following an invitation from a healthcare professional.
We are still here to help with all of your health concerns. Please do not hesitate to contact us if you develop new symptoms of any nature.
If you wish to speak to a Doctor or Nurse, please call our receptionists to discuss this and we will book you in the same way we always have. Alternatively, you can use our new eConsult service. You can fill out a simple form which will send everything you would normally discuss in a consultation confidentially to our Doctors. We will review this information by the end of the following working day and get in touch by your chosen method. This saves you time in waiting for an appointment and trying to get through to us on our busy phone lines if you're struggling. Click on the banner below to go to the eConsult website.
Urgent Assessment Clinics - Currently Unavailable
This is our 'Walk-In' service normally held at Oulton Surgery and Marsh Street Surgery through the week. Our urgent assessment clinics are currently unavailable due to changes caused by the COVID-19 outbreak, we will update our patients once normal services can resume. We apologise for the inconvenience.
Whilst we encourage patients to come to surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling surgery before 10.30 am.
You may only request a home visit if you are housebound or are too ill to get to us. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Any calls made after 10:30am will only be dealt with on the same day if the concern is urgent. The receptionist may ask about the nature of the problem to help the doctor plan ahead.
Home visits are only done subject to clinical need.
Some issues can be dealt with over the phone.
Please discuss with reception and they can arrange a call back from a member of the clinical team where appropriate.
Cancellations, Reminders, & Missed Appointments
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
A large number of appointments each month are wasted through patients failing to attend without informing the surgery in advance. It has therefore become necessary to implement the following policy:
If patients repeatedly fail to attend appointments you may be removed from our practice list and required to find an alternative GP surgery.
If you cannot attend your appointment for any reason please let us know as soon as possible, giving at least 24 hours notice. We recognise that this isn't always possible and something may happen at the last minute, however, we ask that patients do their best to inform us where possible. This means we can then offer the appointment to someone else who may be in great need of it.
Equally, if you find that you regulary struggle to attend your appointments for whatever reason, please let us know so we can discuss a possible solution. If patients repeatedly fail to attend appointments without informing us, we will write to you and if we do not see any improvement with future booked appointments, regrettably, you may be asked to find an alternative GP practice.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Extended Hours Access
This service has now transferred to:
St George’s Centre Hub, St George’s Road, Middleton, Leeds LS10 4UZ
Seacroft Hospital, York Rd, Leeds LS14 6UH
In order to run evening and weekend GP clinics, the practices in South and East Leeds have joined together to open ‘Hubs’ that make the best use of the limited resources available for these kinds of services. By running clinics from fewer locations we are able to offer more appointments than if each practice opened in the evenings and on weekends.
Appointments are available at the Hubs:
- Monday to Friday 6.30pm to 8pm
- Saturday 8am to 2pm
- Sunday 8am to Midday
During normal surgery hours contact a member of our Reception Team on 0113 2821571 to book an Extended Access Appointment at the St George's Centre.
You can also call the Seacroft hub during the extended access opening times (Mon-Fri 6.30pm-8pm, Sat 8am-2pm and Sunday 8am-Midday) to book an appointment if there any unbooked appointments available.
The Seacroft Outpatients Reception telephone number is: 0113 206 2049.
The practice is involved in the training of GP Registrars who will be working at the practice periodically.
A GP Registrar or GP trainee is a qualified doctor who is training to become a GP through actively working in practice. They will usually have spent at least two years working in a hospital before you see them in a practice and are closely supervised by a senior GP or trainer.
From time to time the practice is involved in the training of medical students. If you object to a student being present during a consultation please advise the receptionist.
Care Navigation (Signposting)
The receptionist will ask for a brief outline of your problem when you ring to book an appointment. This is because we have introduced something called "Care Navigation". It means receptionists are trained to help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.
The choice is always yours though and you will never be refused a GP appointment but we hope next time you contact your GP and speak with the receptionist you will see the value of seeing another health professional if they are able to help.