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Latest News

Dr Helen Sarveswaran will be returning to work at the practice from the 21st January 2019

Our beautiful baby girl passed away in her sleep in the Autumn of 2018, aged 10 months. Martin house hospice gave us the chance to say goodbye to Juliette, offering her a resting place for a few days, in a peaceful setting surrounded by her family, photos, soft toys, and our love. We could say goodbye in our own time, after such a sudden and unexpected ending to her life. Our family were able to come and share the peaceful experience, with our own private indoor space and garden to reflect, as well as play and focus on Zachary our son. They also provide ongoing bereavement support & counselling. We will always be grateful to Martin House for this opportunity, words cannot express how much we appreciated it.

https://www.justgiving.com/fundraising/juliettesarv?utm_campaign=pfp-share&utm_content=JulietteSarv&utm_medium=fundraisingpage&utm_source=Facebook 

FAQ Swillington

Swillington Update

The addition to Swillington Practice to Dr Freeman and Partners commenced on the 1 November 2018 and has now completed.

As part of the merger the  6 Swillington staff have now joined Dr Freeman and Partners and a further 4 staff been recruited – 2 practice Nurses and 2 reception staff.

This has resulted in an increase in Clinical appointments available to all patients but in particular those patients at Swillington. This is as a result of the reduction and centralisation of administration tasks and an increase in clinical services delivered from the Swillington practice.

Telephone system

The practice has invested in a centralised telephone system that ensures that all patients that call the practice telephone numbers are dealt with in queue order. The practice maximise staff numbers to answer phones at peak times to keep call waiting to as short a duration as possible. Call waiting times will always be dependent on call volume, the length of time each individual needs to meet their needs and the amount of staff available. However, we acknowledge that on occasion some individuals have experienced long delays (In excess of 20 minutes) for which we apologise. This, in part, has been due to a period of staff sickness and some departures. We have recruited 2 new staff members with another to join shortly which we hope will help address this issue.

We have also raised this issue with the phone provider as there seems to be a technical aspect to some of the calls which, while in the queue, do not seem to be registering on the system. We would strongly encourage any patients that experience queuing in excess of 20 minutes to inform the practice giving us the time , duration and their telephone number so that the company can investigate. THIS MUST BE DONE WITH 48 HOURS OF THE CALL FOR THE COMPANY TO BE ABLE TO INVESTIGATE.

Urgent Assessment Clinic

Day

Surgery

Times

Monday

 Oulton Medical Centre and Marsh Street Surgery

08.30 – 09.30 (doors open at 08.00)
Tuesday

Oulton Medical Centre only

08.30 – 09.30 (doors open at 08.00)
Wednesday

Marsh Street Surgery only

08.30 – 09.30 (doors open at 08.00)
Thursday

Oulton Medical Centre only

08.30 – 09.30 (doors open at 08.00)
Friday

Marsh Street Surgery only

08.30 – 09.30 (doors open at 08.00)


Our Urgent Assessment Clinics (UAC) are based at our Oulton Surgery and Marsh Street Surgery, however the Urgent Assessment clinics are available to all our patients registered across our three sites, Oulton, Rothwell and Swillington.

PLEASE NOTE: The Urgent Assessment Clinics are for medical conditions which require urgent immediate attention on the day.

To access this clinic we ask patients to book in (in person, not over the phone) before 9.30am, to be seen the same morning in surgery.  In very urgent cases (ie very young/old or sick patients) you may book in over the telephone.  We will offer you an approximate appointment time (please note this is estimated based on ten minutes for each patient). You are welcome to sit and wait or return to the surgery within good time of your anticipated appointment time.

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