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Practice Policies

Confidentiality & Medical Records

Locked blue folderAll matters relating to individual patients are treated as strictly confidential. We will only give details about appointments, test results etc. to you personally and not to a relative or representative.  All staff at the practice have access to patient records at appropriate and relevant levels.  Patient information will only be passed onto 3rd parties (eg solicitors) only with the patient’s specific  written consent.

The practice is registered under the Data Protection Act & works within Caldicott Guidance.

Complaints

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please let us know.

We operate a practice Complaints Procedure as part of the NHS system for dealing with complaints. Should you require assistance you can contact :- Patient Advisory Liaison Service on 0800 052 5270.

Complaints Brochure

Suggestions

If you have any suggestions for improvements in the way the surgery operates, please put in writing and put in the prescription box in the waiting room or ask to see Mr Gwatkin, Practice Manager

Zero Tolerance Policy

The practice has a policy in relation to abusive and threatening behaviour – if any patient behaves in this way, as a consequence they may be removed from the practice list



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